# Introduction

## Selamat Datang di Dokumentasi BalesOtomatis.id

**BalesOtomatis.id** adalah platform otomasi WhatsApp untuk bisnis yang memadukan **AI Auto-Reply**, **Broadcast**, **Tracking**, **Integrasi** (Scalev, WooCommerce, Google Form, dsb.), dan berbagai alat pendukung tim CS/marketing. Dokumentasi ini membantu Anda **onboarding cepat**, memahami fitur, serta memecahkan masalah sehari-hari.

### Siapa yang cocok?

* UMKM hingga enterprise yang butuh **respon cepat**, **otomasi follow-up**, dan **integrasi data**.
* Tim CS/marketing yang ingin **menghemat waktu** dan **meningkatkan konversi**.

### Cara Mulai Paling Cepat (3 Langkah)

1. **Koneksikan WhatsApp**\
   [Pilih **WABA (resmi)**](https://docs.balesotomatis.id/connections-waba-official/cara-connect-whatsapp-business-waba-cloud-api) atau [**Un-Official (scan QR)**](https://docs.balesotomatis.id/connections-un-official/cara-connect-nomor-whatsapp-un-official) sesuai kebutuhan bisnis Anda.
2. **Aktifkan Auto-Reply AI**\
   Nyalakan AI, atur rules & knowledge, uji di “AI Testing Lab”.
3. **Kirim Broadcast / Pasang Triggers**\
   [Mulai dari broadcast personal](https://docs.balesotomatis.id/broadcast-un-official), series message, sampai AI Triggers seperti booking & invoice otomatis.

***

### Bantuan & Pemecahan Masalah

* **AI bingung / salah jawab?** Aktifkan [**AI Uncertain Message**](https://docs.balesotomatis.id/auto-reply-by-ai/cara-mengaktifkan-fitur-ai-uncertain-message) dan cek panduan **mengatasi AI error/stop**.
* **Tidak merespons di grup?** Pastikan [**Enable AI Reply on Group**](https://docs.balesotomatis.id/featured/welcome-message-grup-whatsapp) aktif (butuh paket Enterprise). 
* **Broadcast tidak terkirim?** [Cek **Laporan Broadcast**](https://docs.balesotomatis.id/broadcast-un-official/cara-lihat-laporan-broadcast) dan gunakan **Duplikasi** untuk percobaan ulang cepat.


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